Acceptable Use Policy

1. Overview and Principles

1.1 Acceptance and Effective Date

By accessing or using the CoreClaw platform (including the website, APIs, and related services), or by agreeing to our Terms of Service, you agree to be bound by this Acceptable Use Policy (AUP). CoreClaw does not permit any use of the platform for illegal, fraudulent, or non-compliant purposes. We will actively cooperate with law enforcement agencies in investigating suspected illegal activities and take necessary measures to maintain a healthy ecosystem for the platform.

1.2 Lawful Use Principle

You agree to use the platform only for lawful and legitimate purposes and to avoid the prohibited activities described in this policy. Any violation may result in restrictions or termination of your account.

2. Prohibited Activities

2.1 System Security and Abuse

The following conduct is strictly prohibited on the CoreClaw platform, including but not limited to:

• DDoS Attacks or Infrastructure Abuse: Engaging in Denial-of-Service attacks or any other actions that impose an undue burden on our servers or infrastructure;
• Spam: Sending unsolicited bulk messages or emails;
• Vulnerability Exploitation: Attempting to discover or exploit security vulnerabilities of the platform.

2.2 Fraudulent and Deceptive Practices

• Fraudulent Activities: Any fraudulent or deceptive behavior (e.g., phishing, malware distribution, impersonation, spoofing, ad fraud, click fraud, etc.);
• False Content: Creating fake accounts or deceptive content (e.g., misinformation, clickbait, misleading advertisements, scam emails, etc.);
• Review Abuse: Abusing review systems, including but not limited to creating fake reviews, exchanging reviews for compensation or other benefits, using multiple or coordinated accounts to submit reviews, or otherwise artificially inflating or deflating ratings.

2.3 Artificial Interaction and Data Manipulation

• Illegitimate Engagement: Any illegal artificial interaction (e.g., fake likes, inflating view counts, botting comments, or other behaviors that manipulate platform data);
• Search Engine Manipulation: Any actions intended to manipulate search engine optimization (e.g., generating fake clicks in search results);
• Survey Cheating: Participating in surveys to obtain monetary or in-kind benefits through deceptive means.

2.4 Resale and Licensing

• Prohibition of Resale: You may not resell platform services or APIs to third parties for commercial gain without prior written approval (including email confirmation) from CoreClaw;
• No Sublicensing: You may not sublicense platform functionalities in any form to third parties who have not signed or agreed to this policy.

2.5 Legal and Compliance

• Illegal Activities: Engaging in activities that violate applicable laws, regulations, or infringe upon the rights of any third party;
• Platform Reputation: Any behavior that may damage the reputation, goodwill, interests, or user experience of CoreClaw;
• Other Improper Activities: Any other unethical or inappropriate activities as determined by CoreClaw.(Above collectively referred to as "Prohibited Activities")

2.6 Data Collection Compliance Requirements

As a data collection platform, you must comply with the following requirements when collecting third-party data:

• Public Data Only: Only collect publicly accessible data. Do not attempt to obtain unauthorized private data, password-protected content, or information requiring a login;
• Respect Target Platform Rules: Comply with the target website/platform’s robots.txt, Terms of Service, and usage policies;
• Privacy Compliance: Adhere to applicable data protection regulations (such as GDPR, CCPA, etc.);
• Data Masking: Desensitize or anonymize collected personal data and ensure it is not used for illegal purposes;
• Reasonable Collection Frequency: Do not collect data at an excessive frequency that may burden the target servers or violate the usage limits of the target platform.
• Consequences of Violation: If these data collection requirements are violated, CoreClaw reserves the right to immediately suspend or terminate your account and cooperate with relevant law enforcement investigations.

2.7 Usage Limits

To ensure platform stability and fairness, CoreClaw sets reasonable limits on user volume. Exceeding these limits may result in:

• Rate Limiting: Reduction of your API call frequency;
• Additional Charges: Usage exceeding the plan quota will be billed at standard rates;
• Account Restrictions: In extreme cases (such as malicious abuse), the account may be suspended or terminated.

Please refer to our pricing page or contact customer support for specific limit rules.

3. Enforcement and Authority

3.1 Handling Violations

If CoreClaw discovers any prohibited activities, it reserves the right—in urgent circumstances—to block, delete, or otherwise restrict the access of any such violating user or actor. CoreClaw may, at its sole discretion, limit a user’s access to prevent direct or indirect damage to CoreClaw or any third party.

3.2 Limitation of Liability

CoreClaw shall not be liable to you or any third party for exercising its rights under this Acceptable Use Policy.

4. Reporting Mechanism

We encourage everyone—including our customers, partners, and the broader internet community—to help maintain the integrity and compliance of the CoreClaw network. If you discover any abuse, suspicious activity, or potential violations of this policy, please report it to us immediately:

• Email: support@coreclaw.com
• Reporting Details: Please provide a specific description of the violation, relevant evidence (such as screenshots or logs), and information regarding the involved account.

5. Refund and Dispute Resolution

5.1 Success-Based Billing Principle

CoreClaw operates on a "Success-Based Billing" model, meaning you are only charged when valid data is successfully retrieved. Instances where data is not successfully retrieved include, but are not limited to:

• Target website is inaccessible;
• Task timeout;
• Returns empty results or invalid data;
• Collection failure due to system malfunction;

5.2 Dispute Appeal

If there is a billing dispute, users may file an appeal within 7 days of task completion via:

• Email: support@coreclaw.com
• Required Information: Task ID, reason for appeal, and supporting evidence.

5.3 Processing Time

CoreClaw will verify and process appeals within 5 business days of receipt. Outcomes include:

• Full Refund (for failed tasks);
• Partial Refund (for partial failures);
• Refund Denied (for successful tasks);

5.4 Special Circumstances

Refunds will not be granted in the following cases:

• User proactively cancels an ongoing task;
• failure caused by incorrect parameters provided by the user;
• account restrictions resulting from a violation of this AUP;

6. Anti-Fraud Monitoring

6.1 Scope of Monitoring

CoreClaw monitors user behavior to identify fraudulent activities, including but not limited to:

• Abnormal high-frequency calls;
• Multi-account evasion;
• Billing circumvention;

6.2 Handling of Fraud

Upon detection of fraudulent behavior, CoreClaw reserves the right to:

• Freeze the account immediately;
• Recover losses;
• Permanent termination;
• Cooperate with law enforcement investigations.

7. Policy Revision and Effectiveness

7.1 Right to Revise

CoreClaw reserves the right to revise this Acceptable Use Policy at any time. The revised policy will be posted on the website and take effect upon publication.

7.2 User Notification

If a revision has a material impact on users, CoreClaw will notify users through:

• Website announcement;
• Email notification;
• In-platform messaging;

7.3 Continued Use Deemed Acceptance

Your continued use of the CoreClaw platform following any policy revision constitutes your acceptance of the updated policy.

8. Contact Information

For any questions, concerns, or need for further clarification, please contact us at: